Why you need Vigilant Robotic Artificial Intelligence (VRAI) for remote management and onsite technical support
What is VRAI anyWare?
VRAI anyWare is a technology that is installed on your mobile phone, laptop, desktop, or server. It provides 24/7 "eyes-on-glass" remote IT support. Our technicians are there helping you resolve your problems through the internet connection.
Normally remote IT is 100% dependent upon the person who is looking at your computer. With CrowdPoint VRAI anyWare the talent and experience of your support provider are powered by big data analytics with artificial intelligence.
At CrowdPoint Technologies we understand that homes and small businesses are reliant on technology, any IT issues need to be addressed immediately.
Our VRAI anyWare technology and service deliver a fast, efficient and cost-effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our 24/7 support without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced team can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, our army of managed service providers and technicians, at the touch of a button on your app will swiftly be on-site to fix the problem.
VRAI anyWare is included as part of the CrowdPoint Technologies membership, a flexible and cost-effective IT support solution. Our 8 Step Process for a new beginning offering speed and safety include:
Explore all Vulnerabilities
Continuously identify vulnerabilities, understand the risks, exploitation potential, and migration
Prevent Attacks with Early Detection and a "Left of Bang" approach
Detect and respond to IoA (Indicator of Attack) and IoC (Indicator of Compromise)
Recommend, if necessary onsite performance boost
Our VRAI anyWare will identify issues on your device and make a recommendation for a complete return to out-of-the-box brand new computing and internet performance
Keep Everything Updated
Apply operating system and a wide variety of third-party application patches on Windows, Linux, Mac OS X. Automate the process. Plug the gaps before a hacker can exploit them
Monitor Software & Hardware Assets
Discover and manage assets. Inventory your applications and devices. Ensure efficient usage.
Control How Your Devices Should Work
Manage your endpoints and ensure their well-being. Check the health status, deploy applications, control devices.
Stay Compliant to Regulations
Comply with regulatory standard benchmark and stay compliant with PCI, HIPAA, NIST 800-53 and NIST 800-171.
Deliver a 4D Defense-in-Depth
Provide a plan to keep you safe in your ecosystem, at your perimeter, and in your network.
What are the benefits of onsite IT support with VRAI onsite?
What is VRAI onSite?
There are certain issues that just cannot be resolved remotely, either because the right access can’t be given or the engineer helping you is unable to be given the proper information to diagnose or repair the issue. With VRAI anyWare installed, it allows your computer to tell us that it needs a "computer doctor". The good news is this Neighborhood Tech Doctor does office calls 24/7 and comes to you wherever you are!
Microsoft Windows operating system has roughly 50 million lines of code, and that doesn't include all the applications on your device. While no software engineer measures the value of their work in lines of code. In fact, the best-designed programs often have the simplest designs and the fewest lines of code. The problem is that when it comes to troubleshooting all the permutations caused by your unique use of software, mouse clicks, installs, web browsing - it is a ton of data to take into account. In fact, it's a big data problem that is the average home user moves about from 250 gigabytes to one terabyte per month.
That is impossible for a human to fix or even perceive through remote monitoring.
|Our Vigilant Robotic Artificially Intelligent (VRAI) onSite service is your best bet when it comes to issues regarding hardware and software. While a piece of software can often be diagnosed and updated remotely, but its conflict with all the permutations with other software, and the hardware is impossible to accurately diagnose remotely. Our technology works at the "DNA level" of your computer to regenerate it to be better than when you first bought it|
Our VRAI onSite service is your best bet when it comes to issues regarding hardware and software. While a piece of software can often be diagnosed and updated remotely, but its conflict with all the permutations with other software, and the hardware is impossible to accurately diagnose remotely.
In fact, it is not uncommon for remote sessions to last 2 or 3 hours, whereas a VRAI can be completed in as little as 15 minutes, conducting repair and out the door while a normal remote session would still be still going on.
Easier and Faster Communication
If you’re not technically proficient, trying to describe the exact nature of an issue to a support provider down the phone or via email can be extremely difficult. You can’t be expected to provide complex and specialized technical information, and the engineer can’t be expected to determine exactly what you mean when you’re not able to provide any more detailed feedback than “it’s not working” or an approximation of the sound something is making.
VRAI onSite allows the engineer to have direct access to the problem at hand, so they can understand much more intuitively the issue and implement the appropriate fix. This means problems are solved faster and overall productivity and employee satisfaction improves.
You’ll Ask For More Help
It’s a psychological trait that you may not have recognized, people far more likely to ask for help in person from an onsite support provider than a remote one. The reasons for this are varied, but they range from the feeling of not wanting to disturb someone for what you feel is a minor complaint, or not wanting to waste time waiting in call-queues.
With VRAI onSite and a CrowdPoint provider present, you’ll be much more likely to ask for help when you need it, which is a good thing. It means issues will get reported more often, and can be better tracked and prevented in the future, and overall workflow continues to be smooth.
You Can See The Fix
Trying to help resolve a technical issue over the phone can be a frustrating experience.
This is not the case with onsite IT support, where you can see everything the engineer is doing in real-time and you don’t need to be tied to the phone. You can watch and learn more about what they’re doing, or you can accomplish offline tasks in the meantime.
The Tip Of The Iceberg
These are compelling reasons, but they’re really just a brief insight into why onsite support makes such sense for businesses looking for top-level IT support. The right provider will work with you to understand the reality of what your needs are, and how best to serve them.
Not all businesses are the same, so not all businesses have the same needs, therefore it stands to reason that not all businesses should receive the same IT support.
Contact us today to learn more about CrowdPoint OnSite.